Specialist IT Service Desk (m/f/d)

  • Erlangen

About us

Elektrobit (EB) is an award-winning and visionary global supplier of embedded and connected software products and services for the automotive industry. A leader in automotive software with over 30 years serving the industry, EB‘s software powers over 1 billion devices in more than 100 million vehicles and offers flexible, innovative solutions for connected car infrastructure, human machine interface (HMI) technologies, navigation, driver assistance, electronic control units (ECUs), and software engineering services. EB is a wholly owned subsidiary of Continental.
 

Your responsibilities

  • You will be part of the IT Service Team that ensures an international high-quality Service Desk
  • You will enable SW deployment via Baramundi
  • You will update Computer via WSUS
  • You will be responsible for our 1st Level IT Support for incidents and service request
  • You will work on customer requirements via Tickets, on telephone and face2face
  • You will do ticket processing including prioritization and classification
  • You will work on solution of tickets according to documented specifications
  • You will create and maintain knowledge entries in our IT knowledge Database
  • You will manage IT equipment
  • You will take over network patching tasks
  • You will be responsible to set up workstations

Your profile

  • You are an IT Specialist (Fachinformatiker(m/w)) in system integration or application development
  • You can create Packages for centralized SW deployment
  • You have experience in end-user support and with ticket tools
  • You have good knowledge in standard applications (MS-Office, Outlook) and client operating systems
  • You have knowledge and support skills in Windows 10
  • You are enjoying having direct contact with people
  • You have a friendly appearance in customer service
  • You work Process oriented
  • You have basic network knowledge
  • ITIL is a Plus
  • Linux is a Plus
  • You have reasonable command of the German language written and spoken

What we offer

  • Exciting projects in the automotive software industry
  • Flexible working hours and family-friendly working atmosphere
  • Mobile work, working from home
  • Trainings in our own academy
  • And much more

Your contact

Please contact us at +49 9131 7701 7060 – we are happy to answer your questions. You may also directly apply for this interesting position on our job portal.
Learn more about your developmental possibilities and EB’s exceptional company culture at https://elektrobit.com/careers.
We are looking forward to receiving your application!