Product Insights Manager
Want to apply your customer research skills to build insights and shape business strategies?
The Marketing organization is dedicated to improving our customers’ journey. Our mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Prodcuct Insights Manager, you will drive feedback queries across multiple areas of the business, partnering with peers in different regions to get a global perspective. You will leverage analytics to drive actions that directly impact our offering and delight our customers.
At Elektrobit we are working toward a world in which mobility causes zero fatalities, produces low emissions, and transforms your commute into quality time. In our collaboration with our customers, including Audi, BMW, Daimler, Ford, GM, Volkswagen Group, Volvo, and many more, we live and breathe our passion for automotive software and for the mobility of tomorrow.
Join our team and help shape the future of the automobile.
The Marketing organization is dedicated to improving our customers’ journey. Our mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Prodcuct Insights Manager, you will drive feedback queries across multiple areas of the business, partnering with peers in different regions to get a global perspective. You will leverage analytics to drive actions that directly impact our offering and delight our customers.
About us
For future mobility concepts and in-car user experience, software is set to play an even more decisive role. Elektrobit is a visionary global supplier of embedded and connected software products and services for the automotive industry with more than 3400 employees worldwide. For over 35 years now, we have been developing pioneering technologies for automated driving, new vehicle infrastructures, connected cars, and user experience. We are a wholly owned subsidiary of Continental AG.At Elektrobit we are working toward a world in which mobility causes zero fatalities, produces low emissions, and transforms your commute into quality time. In our collaboration with our customers, including Audi, BMW, Daimler, Ford, GM, Volkswagen Group, Volvo, and many more, we live and breathe our passion for automotive software and for the mobility of tomorrow.
Join our team and help shape the future of the automobile.
Your responsibilities
- Develop new methodologies and processes to generate insights that can scale
- Strategically plan and execute studies that capture our customers’s expectations and experience regarding our software products, this includes: scoping, defining methodology, collecting and analyzing data, and presenting findings and recommendations to stakeholders and senior management
- Identify & monitor action items for our product roadmaps to increase customer satisfaction
- Steer the colleagues in the regions to get a global picture of our customer satisfaction
- Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insights delivery
- Optimize the feedback and improvement process in close collaboration with our quality management and CX department
- Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement, and incorporate best practices
Your profile
- Experience in market research and statistics is a must, relevant work experience in a tech or automotive environment would be ideal
- Excellent quantitative and qualitative analytical skills, excellent attention to detail
- Experience in managing research agencies
- Fluent in English, able to produce and finalize complex documents in English
- Have the ability to earn the trust of senior stakeholders and to influence business teams
- Strong global team player
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambitious ambiguous work environment
- Excellent communicator with experience in facilitation across all levels and functions; skilled at addressing both large and small audiences
What we offer
- Working on exciting and future-oriented projects in international collaboration within a multicultural and diverse team.
- A healthy work/life balance through access to mobile work and tailored work time models.
- Opportunity to be a part of our global marketing team and work with over 300 EB Finland members.
- Opportunities for personal development through a range of training courses provided by our academy.
- We also offer many benefits like sport, culture and massage vouchers, employer-provided bicycle, lunch compensation, team and company activities, comprehensive health care including annual dental checks.
Contact us
Apply quickly and easily via our job portal, where you can also import your resume data automatically. Further information on development opportunities, corporate culture, and benefits can be found at
https://elektrobit.com/careers
For more information, please contact Team Manager Kristina Strätz. (Kristina.Straetz@Elektrobit.com). Or call us on +49 9131-7701-7060.
https://elektrobit.com/careers
For more information, please contact Team Manager Kristina Strätz. (Kristina.Straetz@Elektrobit.com). Or call us on +49 9131-7701-7060.
