Customer Journey Manager (m/f/d)

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About us

Elektrobit is an award-winning and visionary global supplier of embedded and connected software products and services for the automotive industry. A leader in automotive software with over 30 years serving the industry, Elektrobit‘s software powers over 1 billion devices in more than 100 million vehicles and offers flexible, innovative solutions for connected car infrastructure, human machine interface (HMI) technologies, navigation, driver assistance, electronic control units (ECUs), and software engineering services. Elektrobit is a wholly owned subsidiary of Continental.

Your responsibilities

  • You conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels.
  • You continuously analyze our product and service performance across all customer touchpoints.
  • You optimize and harmonize our processes below the line of visibility to improve the customer experience.
  • You are responsible for developing action items (in cooperation with the specialist departments) to improve the customer experience.
  • You identify measures to improve customer satisfaction.
  • You ensure that all tasks in the backlog are assigned and driven to completion.
  • Your tasks include the performance evaluation and review of conducted measures.
  • You build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery.
  • You share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices.

Your profile

  • You have several years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience.
  • You are a tech-savvy talent with a sharp focus on our customers.
  • You have the ability to earn the trust of senior stakeholders and influence business teams and are able to work across multiple layers of organizations.
  • You have a passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills.
  • You are a strategic thinker but equally operationally skilled - diligent, structured and organized.
  • You possess good ROI-tracking skills and analytical capabilities to prove what is–or isn’t—working.
  • You have excellent communication skills, with strong public speaking skills and are comfortable in front of large, senior groups.
  • You are familiar with international structures.
  • You are capable of working effectively and proactively with minimal direction and balance multiple demands simultaneously – you focus on outcomes over tasks.
  • Your profile is completed by excellent communication skills in English.

What we offer

  • International: You will be working in an international, innovative, and diverse company
  • Freedom to act: We embrace using your creativity!
  • Office benefits: We provide lunch vouchers, a job ticket for public transportation, indoor bike garage, showers, work health events, as well as height-adjustable desks and much more! We don’t even need to talk about free coffee, fruits and snacks!
  • Exceptional team spirit: We love to spend time together! We organize virtual cooking classes, a weekly company breakfast, sporty activities like running groups, table soccer tournaments, jam sessions with our company band, summer barbecues on our terrace and many more. See for yourself!
  • Flexible work location: You will be working from our Vienna office in the 7th district or from your Home Office in Austria.
  • Freedom of time: We don’t have core time, so you will be working when and where you’d like!
  • Come as you are: We want you, just as you are! No need to dress in a stuffy suit for us – unless you want to!
  • Grow with us: We want to see you reaching your potential! We offer development paths for any of your talents from manager to chief engineer.
  • Great office location: Find us in one of the coolest districts in Vienna (wide range of trendy restaurants, bars and shops).
  • Competitive remuneration: This position is paid with an attractive and market-based salary. The minimum annual gross salary according to the IT-collective agreement "ST2 Regelstufe" is 52.220 € based on 38,5 working hours a week. Of course, an overpay is determined, the specific amount is based on relevant work experience.

Interested? Come join our team!

Apply quickly and easily via our job portal, where you can also import your resume data automatically.
Further information on development opportunities, corporate culture, and benefits can be found at
https://elektrobit.com/careers

Any questions?
We will be happy to answer your questions; call us on +43 (0)1 59983-7060.