Customer Journey Manager (m/f/d)

  • Berlin
  • Böblingen
  • Braunschweig
  • Erlangen
  • München
  • Radolfzell
  • Ulm
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About us

For future mobility concepts and in-car user experience, software is set to play an even more decisive role. Elektrobit  is a visionary global supplier of embedded and connected software products and services for the automotive industry with more than 3400 employees worldwide. For over 30 years now, we have been developing pioneering technologies for automated driving, new vehicle infrastructures, connected cars, and user experience. We are a wholly owned subsidiary of Continental AG.

At Elektrobit we are working toward a world in which mobility causes zero fatalities, produces low emissions, and transforms your commute into quality time. In our collaboration with our customers, including Audi, BMW, Daimler, Ford, GM, Volkswagen Group, Volvo, and many more, we live and breathe our passion for automotive software and for the mobility of tomorrow.

You want to apply your customer journey skills to build insights and shape product strategies for Elektrobit across different markets and geographies? We are looking for a highly motivated, curious individual to join our team.

Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Customer Journey Manager, you will leverage analytics, build new methodologies to generate insights, and drive actions that directly impact our customers.

Join our team and help shape the future of the automobile.

Your responsibilities

  • You conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels.
  • You continuously analyze our product and service performance across all customer touchpoints.
  • You optimize and harmonize our processes below the line of visibility to improve the customer experience.
  • You are responsible for developing action items (in cooperation with the specialist departments) to improve the customer experience.
  • You identify measures to improve customer satisfaction.
  • You ensure that all tasks in the backlog are assigned and driven to completion.
  • Your tasks include the performance evaluation and review of conducted measures.
  • You build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery.
  • You share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices.

Your profile

  • You have several years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience.
  • You are a tech-savvy talent with a sharp focus on our customers.
  • You have the ability to earn the trust of senior stakeholders and influence business teams and are able to work across multiple layers of organizations.
  • You have a passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills.
  • You are a strategic thinker but equally operationally skilled - diligent, structured and organized.
  • You possess good ROI-tracking skills and analytical capabilities to prove what is–or isn’t—working.
  • You have excellent communication skills, with strong public speaking skills and are comfortable in front of large, senior groups.
  • You are familiar with international structures.
  • You are capable of working effectively and proactively with minimal direction and balance multiple demands simultaneously – you focus on outcomes over tasks.
  • Your profile is completed by excellent communication skills in English.

What we offer

  • Working on exciting and future-oriented projects in international collaboration within a multicultural and diverse team.
  • A healthy work/life balance through access to mobile work and tailored work time models.
  • An informal working environment throughout the company with no dress code.
  • Location-specific benefits such as a canteen, discounts in restaurants, company sports, corporate events, e-bike leasing, preventive medical measures, vacation activities for children, and much more.
  • Company pension scheme, capital-forming benefits.
  • Opportunities for personal development through a range of training courses provided by our academy.

Contact us

Apply quickly and easily via our job portal, where you can also import your resume data automatically. Further information on development opportunities, corporate culture, and benefits can be found at
https://elektrobit.com/careers
Applications from disabled people are welcome.

Any questions?
We will be happy to answer your questions; call us on +49 9131-7701-7060.